Faulty eyeshadow palette from Boots?

I just bought a No7 eyeshadow palette from Boots but when I got home the little screw thing had snapped off from the hinge and it's broke. On the receipt it says you cannot return cosmetics unless they are damaged, will I have any problems returning this and getting another one? I won't be able to go into Boots for a week or so though. Thanks xFaulty eyeshadow palette from Boots?
It's there in your question - you can return it if it's damaged, which it is!





As long as you don't touch the makeup itself (so you can be clear that you haven't used it), you won't have a problem returning it. And if you do, then you need to keep pestering them until they give you a refund or an exchange - the law says that it must be fit for purpose at the time of sale, and if it's faulty then it doesn't conform to this necessity.Faulty eyeshadow palette from Boots?
Since they said ';you can only return cosmetics if they are damaged';, well, your eyeshadow was damaged! They should let you exchange it for another one as long as you have the receipt and it is clear that you haven't used the eyeshadow on your eyes yet.





Hope I helped %26amp; Good Luck!





xoxo,


Erica
Under the sale of faulty good acts, they HAVE to give you a refund. Dont take no for an answer - the law is on your side! It doesnt matter if you have to wait a week, they should still take it back :)
i think boots will give you a new one, or let you exchange it for something else.


they are not usually to strict, the truth is,your item is faulty! so they got to do soemthing to help you!